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Who is actually…

  Newsletter Article

Klaus "Siggi" Siegenthaler has worked at Rutronik for over 18 years: He has been commuting up to four hours a day from his home in Schweigen (near Bad Bergzabern/Rhineland-Palatinate) to Ispringen since January 4, 1999. Klaus has also been busy in inside sales for Rutronik24 since December 1, 2012, in other words since the start of the e-Commerce portal. He looks after zip code 4 customers (all German towns and cities whose zip code begins with the number four) and some from zone 5 via phone, mail, fax or online. Along with customers and the support of outside sales staff, the 55-year-old is always more than happy to help find the ideal solution.

1.  What do you tell your friends when they ask what you do at Rutronik24?

My job in inside sales is to provide my customers with all the support they need via phone, email, fax, and online - from creating quotations to processing purchase orders. I see myself as the principal point of contact for all customer inquiries, as a consultant and a service provider. It's about finding the ideal solution to match the customer's needs and demands together with outside sales staff.

2. Can you tell us more about your career at Rutronik/Rutronik24?

When I left school, I apprenticed as a telecommunications engineer/electronics technician with the German Army at the maintenance depot in Bad Bergzabern and subsequently worked for 18 years as a specialist at Siemens in Karlsruhe. I also completed a part-time IHK course as a technical specialist. A colleague from Rutronik who was also on the course encouraged me to apply for an inside sales job at Rutronik.

3. What's the biggest challenge in your daily work and what do you like best about your job?

The biggest daily challenge is probably striking an equal balance to ensure both customer demands and business needs are met. And I really enjoy the diversity of my job. That I get to choose what I do and when is also a very important and positive aspect. The complex and often long-standing customer relationships that have built up over the past 18 years are something very special.

4. "If I won a million euros on the lottery, I would..." the Gockelburg (≈ Rooster Castle) in Maximiliansau. It's where they serve the best chicken in the world!

5. When you're trying to solve a difficult problem - what helps you find the right answers?

A cup of coffee and my gut instinct.

6. What do you like to do in your free time?

I enjoy spending my free time at home with my wife and our spitz-dalmatian mix dog Pinky, who originates from Fuerteventura. I also like to watch soccer on TV as well as interesting series, movies, and documentaries. But seeing as I commute up to four hours a day from Schweigen, the home of the German Wine Gate, to Ispringen I don't have a great amount of time for this during the week.